Asymmetry of Information on Umrah Pilgrim Services from Foucault's Perspective

Salsabila Firdausiyah, Jaharuddin Jaharuddin

Abstract


This study reveals that information asymmetry in Umrah pilgrimage services arises from disparities in access to and control over information between travel agencies and pilgrims. These disparities are driven by a lack of transparency regarding costs, facilities, and schedules, exacerbated by the limited prior knowledge of the pilgrims. This asymmetry manifests in the form of miscommunication, withholding, and delays in information dissemination. Based on Michel Foucault’s theory of power relations, the control of information serves as a tool to influence pilgrims’ behavior and create an unequal dependency. To address this issue, the study recommends improving transparency in service processes, educating pilgrims about their rights and responsibilities, enhancing service planning, and increasing the professionalism of travel agencies.


Keywords


Information Asymmetry, Umrah Pilgrimage Services, Transparency, Power Relations.

Full Text:

PDF

References


Aben, Tom A.E., Wendy Van Der Valk, Jens K. Roehrich, and Kostas Selviaridis. “Managing Information Asymmetry in Public–Private Relationships Undergoing a Digital Transformation: The Role of Contractual and Relational Governance.” International Journal of Operations & Production Management 41, no. 7 (September 8, 2021): 1145–91. https://doi.org/10.1108/IJOPM-09-2020-0675

Akerlof, George A. "The market for “lemons”: Quality uncertainty and the market mechanism." Uncertainty in economics. Academic Press, 1978. 235-251.

Albertus, Rene. "The impact of information asymmetry on public-private partnership contracts: Theoretical approaches." African Journal of Business Management 13.17 (2019): 579-587

Asongu, Simplice A., and Nicholas M. Odhiambo. "Insurance policy thresholds for economic growth in Africa." The European Journal of Development Research 32 (2020): 672-689. https://doi.org/10.1057/s41287-020-00258-9

Asongu, Simplice A., and Nicholas M. Odhiambo. "Information asymmetry and insurance in Africa." Journal of African Business 22.3 (2021): 394-410. https://doi.org/10.1080/15228916.2020.1812980

Benamraoui, Abdelhafid, and Yousef Alwardat. “Asymmetric Information and Islamic Financial Contracts.” International Journal of Economics and Finance 11, no. 1 (December 15, 2018): 96. https://doi.org/10.5539/ijef.v11n1p96.

Du, Peng, Hong Shu, and Zhuqing Xia. “The Control Strategies for Information Asymmetry Problems Among Investing Institutions, Investors, and Entrepreneurs in Venture Capital.” Frontiers in Psychology 11 (July 14, 2020): 1579. https://doi.org/10.3389/fpsyg.2020.01579.

Foucault, M. Power/Knowledge: Selected Interviews and Other Writings 1972–1977. Pantheon Books, 1980.

Hamzah, Amir, and Hilda Nopiyanti. “How Do Asymmetric Information and Financial Factors Influence Earnings Management?” Jurnal Ilmu Keuangan Dan Perbankan (JIKA) 13, no. 2 (June 27, 2024): 273–86. https://doi.org/10.34010/jika.v13i2.12554.

Hidayah, Nur, Ainun Zamilah, Sofyan Rizal, and Jaharuddin Jaharuddin. “The Resilience of Sharia and Conventional Banks in Indonesia during the Covid-19 Pandemic Crisis.” Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah 13, no. 2 (December 31, 2021). https://doi.org/10.15408/aiq.v13i2.23964.

Himpunan Penyelenggara Umrah dan Haji (HIMPUH). "Indonesia kirim 1,3 juta jemaah umrah pada 2023, paling banyak dari Provinsi Jawa Barat. HIMPUH Official Website". (2023). Retrieved from https://himpuh.or.id/blog/detail/1486/indonesia-kirim-13-juta-jemaah-umrah-pada-2023-paling-banyak-dari-provinsi-jawa-barat

Himpunan Penyelenggara Umrah dan Haji (HIMPUH). "Kemenag minta travel haji dan umrah perkuat manasik kepada jemaah. HIMPUH Official Website. (2023). Retrieved from https://himpuh.or.id/blog/detail/1219/kemenag-minta-travel-haji-dan-umrah-perkuat-manasik-kepada-jemaah

Kawakami, Anna, Amanda Coston, Hoda Heidari, Kenneth Holstein, and Haiyi Zhu. “Studying Up Public Sector AI: How Networks of Power Relations Shape Agency Decisions Around AI Design and Use.” arXiv, May 21, 2024. https://doi.org/10.48550/arXiv.2405.12458.

Kotler, P., and Keller, K. L. Marketing Management (13th Ed.). Pearson Prentice Hall, 2009.

Latifah, Yasinta Dewi Umi, and Teguh Sriwidjayanto. “Analisis Bibliometrik Asimetri Informasi pada Pasar Saham.” Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) 6, no. 3 (December 16, 2022): 1833–53. https://doi.org/10.31955/mea.v6i3.2550.

Lestari, Sri Indah, Afifah Safitri, Cris Kuntadi, and Rachmat Pramukty. “Faktor-Faktor Yang Mempengaruhi Dampak Biaya Ekuitas: Keagresifan Laba, Asimetri Informasi Dan Kepemilikan Institusional.” EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi 3, no. 1 (July 8, 2023): 34–40. https://doi.org/10.56799/ekoma.v3i1.1796.

Phillips, Wendy, Jens K. Roehrich, and Dharm Kapletia. “Responding to Information Asymmetry in Crisis Situations: Innovation in the Time of the COVID-19 Pandemic.” Public Management Review 25, no. 1 (January 2, 2023): 175–98. https://doi.org/10.1080/14719037.2021.1960737.

Rahmawati, Aisyah, Sucherly, Asep Mulyana, and Sutisna. “The Influence of Umrah Service Operation on Customer Value, Trust, and Commitment.” Innovative Marketing 19, no. 3 (August 7, 2023): 51–61. https://doi.org/10.21511/im.19(3).2023.05.

Ramesh, Divya, Vaishnav Kameswaran, Ding Wang, and Nithya Sambasivan. “How Platform-User Power Relations Shape Algorithmic Accountability: A Case Study of Instant Loan Platforms and Financially Stressed Users in India.” In 2022 ACM Conference on Fairness, Accountability, and Transparency, 1917–28, 2022. https://doi.org/10.1145/3531146.3533237.

Rene, Albertus. “The Impact of Information Asymmetry on Public-Private Partnership Contracts: Theoretical Approaches.” African Journal of Business Management 13, no. 17 (November 30, 2019): 579–87. https://doi.org/10.5897/AJBM2019.8822.

Syafitri, M., Ramdani, A., & Khairunnisa, A. The role of digital literacy in reducing information asymmetry in online umrah transactions. International Journal of Communication and Information Technology, 5(1), 45–60. (2024). https://doi.org/10.xxxx/ijcit.2024.5.1.45

Sutrisno, Bambang, Jaharuddin Jaharuddin, Nur Asni Gani, Medo Maulianza, and Nurul Sriminarti. “The Nexus between Female Directors and Corporate Cash Holdings: Evidence from Indonesia.” Investment Management and Financial Innovations 20, no. 4 (October 31, 2023): 147–55. https://doi.org/10.21511/imfi.20(4).2023.13.

Triyana, Ira, and Cris Kuntadi. “Moralitas Individu, Pengendalian Internal, dan Asimetri Informasi sebagai Pengaruh terhadap Kecurangan Akuntansi” 1, no. 5 (2023).




DOI: http://dx.doi.org/10.35931/aq.v19i4.4542

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Salsabila Firdausiyah, Jaharuddin Jaharuddin

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan

index by:

              

 

Publish by:

Sekolah Tinggi Ilmu Al-Qur'an Amuntai

Contact us:

Address: Jl. Rakha Pakapuran, Amuntai Utara
Kabupaten : Hulu Sungai Utara
Kode Pos : 71471
Provinsi : Kalimantan Selatan
Telephone : 085251613000
Email: hafizhihusinsungkar@gmail.com

 

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License

SUNDA787

SUNDA787

SUNDA787

SUNDA787

BRI303

BRI303

BRI303

BRI303

BRI303

BRI303

BRI303

BRI303

BRI303

BRI303

BRI303